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When Researching Chimney Sweeps, Don’t Forget to Check Online Reviews

Over the past several decades, technology has gone through some incredible changes that have transformed the way that we live our lives. When Atlas Chimney first began serving thefive stars Austin, Texas area, we depended on referrals from our customers to their family, friends, and neighbors who were looking for excellent comprehensive professional chimney services. More than 25 years have gone by since we opened for business, and although some of our new customers have found us from that kind of recommendation from our established clients, more and more people hire us to take care of their chimney and fireplace needs after reading the reviews of our services on Google, Yelp, and other online sources. In fact, recent surveys have suggested that the majority of consumers trust online reviews as much as they do personal recommendations. We would like to take the chance to tell you more about why you should consider online reviews when you are researching chimney sweeps to hire to perform maintenance, repair, and installation services in your home.

Where can I find online reviews of chimney sweeping businesses?

One of the most comprehensive sources of business reviews that you can access via the Internet is Google. Not only does this search engine giant provide consumers with opportunities to write their own reviews, but it also includes reviews that have been left by customers on other websites and social media platforms. Simply type “professional chimney sweeps near me” into the search bar, and you will be given a listing of the companies that are located nearest to your home as well as customer reviews of these companies. Yelp is another great online resource for doing research on available chimney sweeps in your area. With online communities set up in every major city in the country, this website allows its members to share their experiences with just about every type of business in that area. With a user-friendly interface, it is simple to search for the exact type of service that you need and find ratings and reviews about companies that provide that service. You can also download review apps to your smartphone so that you can access reviews when you are away from your computer. Social media platforms like Facebook also provide users with the ability to review and recommend businesses directly from their home pages. These online reviews can be easily found by searching on that platform as well as on various search engine websites.

Why should I consider online reviews when researching chimney sweeps?

When you have recently moved to a new area, it can be challenging to find the best chimney sweep to hire to perform important maintenance tasks such as the annual inspection service. If you do not have friends or family who live in this area to ask for recommendations, reading online reviews of the local chimney companies is an excellent way to know who is the right chimney sweep for your home. Unfortunately, scam artists commonly use chimney sweeping as a way to make money at the expense of homeowners, but thanks to online reviews, this type of dishonest scheme can be easily exposed. Another advantage of checking online reviews when researching chimney sweeps is being able to see how the business handles negative experiences. When someone leaves Atlas Chimney a negative review online, our owner Chris Hess takes the time to reach out to that customer to make amends. We want to go the extra mile to make sure unhappy customers are satisfied with our services. Although it may seem impossible to please everyone, it is important to note how a business responds to negativity.

What is another source to find information about professional chimney sweeps?

When you are looking for a chimney sweep to hire to provide a service in your home, you should always check to see if they have been certified by the Chimney Safety Institute of America (CSIA). Founded in 1983, the CSIA is a non-profit organization that is dedicated to educating, training, and certifying chimney and venting system professionals. Known as the leading expert in the chimney and fireplace industry, the CSIA also promotes public awareness of the best safety practices to follow when operating chimney and fireplace systems. Atlas Chimney is proud to have a team that has received this professional credential. Not only do chimney professionals have to pass a comprehensive examination to earn CSIA certifications, but they must also sign the CSIA Code of Ethics, which ensures that the chimney sweeps engage in honest and fair business practices on every job. You are guaranteed to be treated respectfully and decently by a CSIA-certified chimney sweep.

Hiring a professional chimney sweep does not have to be a challenge. By reading online reviews of sweeps in your area, you can easily find the best professional for your home. If you live in the Austin, Texas area, Atlas Chimney is here for any professional chimney maintenance, repair, and installation need you may have. Contact us today to schedule an appointment with one of our CSIA-certified professionals.

Tips to Prepare for Your Chimney Sweeping Appointment

Believe it or not, fall is just around the corner, and this means it is time to get your chimney and fireplace system ready to be able to enjoy cozy and warm fires with your family and friends. According appointmentto the Chimney Safety Institute of America (CSIA), you should have your chimney professionally swept and inspected before you light the first fire of the year to ensure everything will work efficiently and safely. For over 25 years, Atlas Chimney has been providing top quality professional chimney maintenance services to the Austin area, and our CSIA-certified chimney sweeps are committed to making sure that you are completely satisfied with our work. To help you be ready for your appointment with us, we would like to share with you some tips to make the process go as smoothly as possible.

Prepare your hearth area.

The first thing that Atlas Chimney will do during your sweeping appointment is to protect the area around your fireplace by laying down drop cloths. This will help to keep your home clean while we are sweeping your chimney. Since we will need to bring equipment into your home, we do ask that you move all furniture and any other item from the area that surrounds your hearth before we arrive at your home. We will typically need about seven feet of clearance space around your fireplace. We also recommend that you secure all breakable items to prevent a possible accident.

Make sure your fireplace or stove is completely cool.

Safety is our top priority, which is why that Atlas Chimney asks that you do not light a fire in your fireplace or stove for at least 24 hours before your appointment time. A cool chimney and fireplace system will keep our CSIA-certified chimney sweeps out of harm’s way, and we appreciate your attention to this safety request. We also recommend that you check to see if you need to remove any ashes from your fireplace or stove before the day of your appointment.

Ask questions.

We do require that you be at home during your chimney sweeping appointment with Atlas Chimney, and we invite you to watch us work. We love to help our customers better understand their chimney systems, and our professionals are happy to answer any questions you may have. You can count on us to teach you the best practices to use when operating your fireplace or stove.

Atlas Chimney wants you and your family to safely enjoy warm, cozy fires this winter. Contact us today to schedule your annual chimney maintenance appointment with our CSIA-certified professionals.

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